Just a quick one today about the basics for managing your social profile and your online reputation.
I’ll just be talking about blogs and forums because that is the area I am teaching my web monkey. Sounds easy doesn’t it - search out all the forums and blogs that discuss your niche and form a profile and pressence on there. But is it actually that easy? Well it depends on several factors.
- How competitive your niche is (is this tactic being used extensively)
- What your current online reputation is like
- How busy your “blogsphere”is
- What you are able to contribute (expertise of your reputation manager)
What your current online reputation is like:
This is important if you are being hammered for service or products or whatever you firstly need to get in there transparently and let them know that you are here to help. And help you must, you will need to solve problems on an individual basis by liaising with which ever department is causing the problem. Start showing some genuine concern and make sure that your actions are consistent with what you promise.
If you aren’t being mentioned or are the subject of positive conversations great get in there transparently and interact with/thank those who are taking care of you. Be the one that people come to if they want advice or have any questions. Start to become an authority in your area.
How competitive your niche is:
If you are operating the server space for example you can be sure that there are some busy bodies keeping an eye on what is being said and where the conversations are happening. You may well find that significant figures on significant forums and blogs have reputation management as an agenda. Some are completely transparent and some are not. If you leap in and start defending or promoting a certain site you’re going to get nowhere.
For this you need to take a multi level approach. If you are being hammered see above.
You will also need to develop useful profiles on the main sites (not so transparently). Over time you can gain trust and authority and ultimately help others to see the good in your company
Web savvy niches are going to be much harder to work than less techie filled niches. Choose your tactics wisely, think about how much time you have to put into this and what will bring you the greatest return.
How busy your “blogsphere” is:
This really comes down to a case of do you need reputation management? If you are breaking a new low traffic niche the chances are that your time is going be better spent driving traffic to that site rather than trying to interact with a community that has little or no presence.
Have a look around, if there really is no conversation going on then start one. Forums are easy to set up but require some thought to get going (think outsourcing, posting yourself under different names, get a competition going or enlist company staff to get involved). Blogs are something you should be involved with anyway, get posting.
What you are able to contribute:
This comes down again to highly skilled yet repetitive work and who you get to do it. Ideally you need an expert in your area who can really add value to the conversations and who can write well. If you do not have this then decide how much you trust this person and task them accordingly. You may ask them to post conservatively and provide you with a record of their work until you are comfortable with what they are doing or you may simply get them to find all the converstaions for someone else to tackle at a later date.
When you are getting an employee to do the majority of the work you need to keep an eye on where they are visiting and what they are posting. The simplest way I have found is for them to copy and paste the url of any thread/blog they have added to. You can cross reference this against your list of key sites and check the work at random for quality.
However you do it, make sure that you are (mostly) honest, transparent and congruent with the image you wish to portray.